At Xnature Medical Aesthetics Pte. Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore. We want you to feel confident in how we handle your personal data, and we take the responsibility of keeping it safe and secure seriously.
By using our services, including visiting our clinics, booking appointments, or engaging with us online, you agree to the terms set out in this Privacy Policy.
We collect personal data that is relevant to the services we provide and the products we offer. The types of personal data we may collect include, but are not limited to:
- Contact Information: Full name, address, email address, phone number
- Health and Medical Information: Medical history, treatment records, allergy information, and other health-related data relevant to your treatment
- Payment Information: Credit card details, billing address (used only for transaction purposes)
- Demographic Information: Age, gender, preferences, and other details relevant to our services
- Other Information: Any information you voluntarily provide to us when you make inquiries, book appointments, or interact with us
We use the personal data we collect for the following purposes:
- Providing Services: To offer medical aesthetic treatments and related services, including consultations, procedures, and aftercare.
- Appointment Management: To manage and schedule your appointments, send reminders, and communicate any updates regarding your treatment.
- Marketing and Promotions: To send you promotional information, newsletters, and
offers about our services and products that may be of interest to you (subject to your consent). - Customer Support: To respond to your inquiries, resolve any issues, and improve the overall experience of our services.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards, including medical record-keeping requirements.
We may share your personal data within our corporate group, which includes other companies under common ownership or control of the Natureland Group. This sharing is done for purposes such as providing better service, marketing our services, and improving the overall customer experience. These companies may include subsidiaries, affiliates, or partners.
However, we want to assure you that your personal data will only be shared with other companies within the group for the following purposes:
- Marketing and Promotions: For sending you promotional offers or newsletters related to our products and services.
- Operational and Customer Support: To assist with managing appointments, medical records, or treatment-related inquiries.
- Improving Services: To analyse customer trends, preferences, and feedback across our group for the purpose of improving and developing our services.
If you wish to limit or withdraw your consent, you can do so at any time by contacting us directly.
We retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. Once your personal data is no longer needed, we will take reasonable steps to securely dispose of or anonymise it.
Under the PDPA, you have the following rights regarding your personal data:
- Access: You may request access to your personal data held by us. We will provide a copy of your data, subject to legal and confidentiality restrictions.
- Correction: If you believe that any personal data, we hold is inaccurate or incomplete, you can request to have it corrected.
- Withdrawal of Consent: You have the right to withdraw your consent for the
collection, use, and sharing of your personal data at any time, subject to legal and contractual restrictions. This includes opting out of marketing communications or restricting the sharing of your data within our group. - Erasure: In certain circumstances, you may request that we delete your personal data. However, please note that we may need to retain some information for legal or regulatory reasons.
To exercise these rights, please contact us using the details provided below.
We take the security of your personal data seriously. We implement appropriate physical, technical, and administrative measures to protect your data from unauthorised access, loss, misuse, or disclosure. These measures include encryption, secure storage, and restricted access to your personal data.
However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data. We will continue to review and enhance our security measures to protect your personal data.
We may use cookies and other tracking technologies to enhance your experience on our website. These technologies help us analyse website traffic, personalise content, and improve our services. You can adjust your browser settings to block cookies, but please note that this may affect your ability to use certain features of our website.
We may engage third-party service providers to help us provide our services, such as payment processors, email marketing providers, and IT support. These third-party providers may have access to your personal data but are contractually obligated to protect it and only use it for the purposes we specify.
We are not responsible for the privacy practices of these third-party services. Please review their privacy policies to understand how they handle your personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the PDPA, please contact us at:
Xnature Medical Aesthetics Pte. Ltd
7 Temasek Boulevard #07-05, Suntec Tower One Singapore (038987)
+65 6733 1555/ +65 8228 5508 (WhatsApp)
info@xnature.com.sg.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and sharing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please contact us directly.
Your privacy is important to Xnature Medical Aesthetics Pte. Ltd (collectively referred to as “Xnature”). and/or any of its related entities/subsidiaries. At Xnature, we are committed to protecting and respecting your privacy. By interacting with Xnature, you consent to use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.
Your personal data will be processed in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”), its associated regulations and subsidiary legislation, and guidelines issued by the Singapore Personal Data Protection Commission (“PDPC”). In accordance to Singapore PDPA laws and other associated international laws and regulations governing personal data, we do not sell, or trade said information to third parties outside of Xnature.
Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:
- Responding to your enquiries on treatments and products
- Receiving feedbacks, suggestions or complaints
- Records for treatments performed or products purchased
- Aftersales support services
- Offering you updated marketing and promotional packages which you can benefit from
- Research and surveys
- Meeting regulatory and legal obligations
- Responding to employment applications
- Administration purposes
- Reminders for appointments
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices.
In order to improve customer online shopping experience, help with fraud identification, and to assist our customer representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us and disclosing personal data both internally and to our unauthorised third party service providers and agents only on a need-to-know basis.
We are committed to maintaining the security of personal data and information. However, you should be aware that no method of transmission over the Internet or method of electronic storage is completed secure. While security cannot be guaranteed, we strive to protect the security of your personal data and are constantly reviewing and enhancing our information security measures.
From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.
We will not disclose your Personal Data to external organisations outside Inchcape plc and its related companies for the purposes of allowing them to directly market their products and services unless expressly authorised by you.
This Policy applies in conjunction with any notices, updates, contractual clauses, consent clauses and any other related terms and conditions of contract that apply in relation to the collection of, use and disclose of personal data and information. We keep this Policy under regular review and may revise this Policy from time to time without any prior notice. If we change this Policy, we will post the changes on this page, and place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it at all times. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgment and acceptance of such changes.
Should you require further information about our Privacy Policy, you may write to our email info@xnature.com.sg.
You can also send a letter to our registered office at Xnature Medical Aesthetics: 7 Temasek Boulevard #07-05, Suntec Tower One Singapore (038987).